Shipping Info

Standard shipping (Royal Mail)

It's an untracked service, though typically it's very fast. Often orders shipped with Royal Mail's 1st Class service arrive the next working day but can take up to 3 working days to arrive (in the UK).

Delivery Estimates:

  • UK - 1 to 3 working days 
  • EU - 3 to 5 working days 
  • Everywhere else - 7 to 10 working days

Recorded Shipping (Royal Mail Signed For)

This is a proof of delivery service. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it's delivered.

Delivery Estimates:

  • UK - 1 to 3 working days
  • EU - 3 to 5 working days
  • Everywhere else - 7 to 10 working days

Courier Shipping (DPD Next Day)

This shipping method is tracked throughout its journey, and proof of delivery is obtained when delivered. The 'next day' service refers to the UK, where all parcels are delivered the next working day. Delivery estimates for other countries are slightly longer. All parcels heavier than 0.6kg (UK) or 0.3kg (rest of the world) will default to DPD as this is the cheapest shipping option. 

Delivery estimates:

  • UK - next working day
  • EU - 3 to 5 working days
  • Everywhere else - 5 to 7 working days

Shipping costs

Shipping costs are based on the weight of your parcel and the destination it's being shipped to. All parcels heavier than 0.6kg (UK) or 0.3kg (rest of the world) will default to DPD as this is the cheapest shipping option. 

What happens if my order doesn't arrive?

All delivery estimates are based on quotes supplied by the relevant courier, so they can't be guaranteed by Zaap. If your parcel is not delivered within the estimated window then it's very likely there has been a delay in transit. 

Royal Mail

If your order is shipped with either of the Royal Mail services we advise you wait 10 working days (UK shipping addresses) or 28 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we'll be able to work with you to resolve the problem.